1.1 About Us
Diva Fashion Pvt Ltd having its registered office at : Opp. Gammon House, Prabhadevi, Mumbai - 400025. With GST No- 27AABCD9043L1ZE represented through its authorized representative Maheka Mirpuri operates the website. We sell apparel under the “Maheka Mirpuri” brand.
1.2 Policy Overview
This delivery and shipping policy (“Policy”), along with our Terms, outlines how we handle shipping and delivery for products purchased on our Platform.
1.3 Shipping Worldwide
We ship our products globally and partner with top logistics companies to ensure a smooth delivery experience. We aim to deliver your orders on time.
1.4 Agreement to Terms
By using the Maheka Mirpuri Platform and/or making a purchase, you agree to this Policy. Please review it each time you visit. If you disagree with any part of this Policy, do not use the Platform.
2.1 Shipping Process
We work with third-party logistics providers to ship your orders. Delivery times are typically 10-15 working days within India and 20-25 working days for international orders with additional delivery charges as per the country. Custom orders will have different timelines communicated via email. We may also ship directly without third-party partners.
2.2 Delivery Areas
While we try to ship worldwide, some areas may not be serviceable. We’ll inform you if your location is unserviceable when you place your order. You can also check your area’s serviceability by entering your pin code on our Platform.
2.3 Information Accuracy
To ensure timely delivery, please provide accurate shipping information. You are responsible if delivery fails due to incorrect details. We are not liable for issues arising from inaccurate information you provide.
2.4 Delivery Attempts
We’ll try to deliver your order within the estimated timeframe. If you’re unavailable, our logistics partner will make up to three delivery attempts. If all attempts fail, we may cancel your order. Additional delivery fees may apply for re-delivery.
2.5 Possible Delays
Delivery might be delayed due to:
● Logistical issues
● Weather conditions
● Political disruptions
● Natural disasters
● Other unforeseen events
We’ll do our best to notify you of any delays, but we are not liable for any issues caused by these delays.
2.6 Delivery Conduct
While we choose our logistics partners carefully, we cannot control their actions. Any issues with delivery staff (e.g., behavior or service quality) need to be resolved between you and them.
2.7 Tracking Your Order
After you place an order, you’ll receive a tracking number to monitor your shipment. While we work with third-party providers to update tracking, we cannot guarantee the accuracy of the information.
2.8 Shipping Fees
Shipping fees may vary based on several factors. We may collect these fees on behalf of our logistics partners.
2.9. Returns
We follow a NO EXCHANGE & NO RETURN policy.
If you have any questions or concerns about shipping and delivery, please contact our customer support team at:
Email: himani.mahekamirpuri@gmail.com
